Refund policy

Our Dispatch & Refund Policy

Every parcel we send is prepared by hand here in Sicily and posted with care. We want every delivery to arrive exactly as it left us.

We know that’s not always within our control.

If something arrives damaged
Postal journeys from Sicily can be long, and occasionally things don’t survive them intact. If your letter arrives damaged, please send us a photograph of the item and its packaging within 7 days of delivery and we’ll do our best to make it right, whether that means a replacement item in your next month’s parcel, a credit, or another solution that feels fair to both of us.

If your letter doesn’t arrive
International post occasionally goes astray. If your letter hasn’t arrived within the expected window, please get in touch and we’ll investigate. All letters and parcels are sent via Poste Italiane’s international service. If after 6 weeks, your letter still hasn’t arrived we will pause your subscription, send the next letter tracked, and once it arrives, we will resume your subscription.

A note on postage costs
Posting from Sicily is genuinely expensive. Our Taste of Italy and the Collector’s Post costs us €4.15 – €4.50 per untracked letter to the USA and beyond. If we were to send letters tracked, it would cost more than double that at €10.00 – €15.00, per letter. What we can offer is honesty, care in packing, and a genuine commitment to sorting things out when something goes wrong through no fault of yours.

Subscription Cancelations
You can cancel your subscription at any time. Just let us know before the next dispatch date (the first Monday of each month) and you won’t be charged again. We don’t offer refunds on parcels already sent. You can cancel by sending us an email: support @ lettersfromsicily.com