Return Policy

Dispatch, Delivery & Returns

Every letter and parcel is prepared by hand here in Sicily and posted via Poste Italiane’s international service on the first Monday of each month.

A note on delivery times

Part of the pleasure of snail mail is the wait — the knowledge that something is making its way to you across land and sea, the way correspondence has always travelled. We wouldn’t have it any other way.

That said, here is what to expect:

Saturdays and public holidays are not included in these estimates. Parcels travelling outside the EU may also pass through customs, which can add additional time beyond our control.

Our parcels are currently untracked. Once a letter leaves Sicily, we can’t monitor its progress — but in our experience, Poste Italiane’s international service is reliable and the vast majority of deliveries arrive safely and in good condition.

If your parcel hasn’t arrived

Please allow the full estimated window for your destination before getting in touch — parcels occasionally move slowly through customs without notification to either of us. If your parcel is significantly overdue, contact us and we’ll do everything we can to help.

If something arrives damaged

Please send us a photograph of the item and its packaging within 7 days of delivery and we’ll find a solution — whether that’s a replacement item in your next month’s parcel, a credit, or something else that feels fair to both of us.

A note on postage costs

Posting from Sicily is genuinely expensive — a single Grand Tour parcel costs a significant portion of the subscription price in postage alone. This means we aren’t currently able to insure individual parcels, and we aren’t able to offer refunds on parcels already sent and delivered as described. What we can offer is honesty, care in packing, and a genuine commitment to sorting things out when something goes wrong through no fault of yours.

Cancellations

You can cancel your subscription at any time — simply let us know before the next dispatch date (the first Monday of each month) and you won’t be charged again. We don’t offer refunds on parcels already sent.

Questions?

We’re always happy to help. Reach us through our Contact Page.